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Due to the COVID-19 coronavirus, in accordance with Government guidance and to protect the health of our customers, employees and subcontractors we have moved to an emergency only service.
Emergencies are classed as:
-Complete failure of the heating systems and/or hot water system - A water leak or flooding that cannot be contained - A complete failure of the electrics - Flooding caused by blocked drains that threatens to enter the home - Security - a fault to a window or external door causing a loss of security
As we operate with a reduced workforce, we would ask you to contact your local New Home Customer Care Team via our online Contact form - this can be found on the Contact Support tab to the right of this message. Please then click on the grey box titled Issue not listed. If your contact relates to an issue requiring emergency assistance, please clearly explain this within the “Tell us More” section.
We will endeavour to respond to you at the very earliest opportunity, although it may take us longer than normal to reply. Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
Thank you for your co-operation and understanding during these unprecedented times.
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
The New Home Customer Care Team is available via phone and email.
As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.
We aim to respond to every online form within 3 working days.
Our teams are on hand when you need us, especially in the event of an emergency.
We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.
Please note that all images are for illustrative purposes only. Images includes optional upgrades at additional cost. Please see our Image Disclaimer for further details.
Own a David Wilson home, visit our dedicated support and contact pages.
David Wilson Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.