Laminate Worktops
- Laminate worktops are designed for easy maintenance and to be long lasting with a little help from you.
- Everyday stains such as coffee spills and finger marks clean up easily with a damp cloth, whilst tougher stains may require the use of a non-abrasive, non-acidic cleaner, applied with a soft bristled brush.
- Although they offer resistance to scratches, always use a cutting board when using sharp objects.
- Never place hot pans or dishes directly onto surfaces, always use a heat resistant mat to avoid damaging the worktop.
Granite Worktops
- To keep granite worktops looking great, we would suggest you use a specialist granite cleaning product. This will remove grease, oil and general dirt from your worktop and help to maintain its appearance.
Earthstone Worktops
- It’s recommended that you clean Earthstone work surfaces often with a mild detergent and water, followed by rinsing it with warm water and drying the surface.
- Weekly polishing should return the surface to its original condition.
- You should not place hot pans directly onto Earthstone work surfaces as this may cause damage.
- Spills should also be removed immediately using a mild detergent to prevent staining.
Unit care
- Cupboard doors have been made to withstand the normal wear and tear associated with everyday kitchen life and are treated to resist normal household cleaning products. However, any spills should be wiped immediately and dried thoroughly. If you have spilt any oil-based substance such as butter or cooking oil, it should be wiped away immediately to prevent staining.
- Avoid placing electric kettles, toasters and steamers directly below wall units and on worktop joints to minimise condensation.
- Doors and drawers should be wiped clean with warm water and a damp cloth containing a mild detergent, such as washing up liquid. You should avoid the use of scouring pads or wire wool and not use abrasive cleaning agents.
My kitchen drawers/doors need aligning, is this covered under the warranty?
- Minor adjustments to your kitchen doors and drawers are not a defect and are considered normal home maintenance.
My under-unit light bulbs need replacing, are these covered by my warranty?
- Consumables such as light bulbs are classed as normal home maintenance and as such would not be covered by your warranty.
Emergency
Our teams are on hand when you need us, especially in the event of an emergency.
Get in touch
The New Home Customer Care Team is available via phone and email.