Now that you have the keys to your new home, our dedicated New Home Customer Care team will be here to support you with any queries. They are on hand to help, guide and assist you wherever possible and have provided a whole host of Home Owner Guides to support you with frequently asked questions, as you settle into your new home.
To log a new issue, please use the online contact form. This can be found on the Get in Touch box on this page. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you within three working days.
If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water) during office hours, please contact your local Customer Care team.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6085. This telephone line will not be operational during normal office hours.
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
The New Home Customer Care Team is available via email.
As well as a 10-year structural warranty, we provide a two-year warranty on fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs.
