Owners Hub

Now that you have the keys to your new home, our dedicated New Home Customer Care team will be here to support you with any queries. They are on hand to help, guide and assist you wherever possible and have provided a whole host of Home Owner Guides to support you with frequently asked questions, as you settle into your new home.

Since the COVID-19 pandemic, we have been been continually reviewing our processes to make sure that we are taking the correct steps to protect your health & safety. To find out more about our approach to supporting customers in respect of the latest Government guidance then please click here:

Approach in England
Approach in Wales
Approach in Scotland

As our Customer Care teams are working from home, our phone lines remain closed. To log a new issue, please use the online contact form. This can be found on the Get in Touch box on this page. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you within four working days.

If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water), please clearly explain this within the ‘Tell us More’ section.

Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6085. This telephone line will not be operational during normal office hours.

Our home owner guides provide advice on how to solve common issues and get the most out of your new home.