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We are planning our return to resolving any minor remedial works at our customers' homes (not including Scotland) and will start by attending to external works only. This will allow our teams to comply with the latest Government guidance. Additional measures will be taken so our teams will have the necessary non-medical personal protective equipment (PPE) and will be observing social distancing measures.
We will begin by coordinating external works on a site by site basis, in a controlled order, so we will not be present on all sites immediately. To protect the health & safety of our customers and our teams, we will not be attending internal works until it is safe to do so. When we consider it safe to start entering customer homes we will begin to make contact with customers who have reported issues to arrange an appointment.
For internal issues, we continue to operate on an emergency only basis. You can contact your local New Home Customer Care team via our online contact form. This can be found on the Contact Support tab to the right. Please then click on the grey box titled ‘Issue not listed’. If your contact relates to an issue requiring emergency assistance, please clearly explain this within the ‘Tell us More’ section.
We will endeavour to respond to you at the very earliest opportunity, although it may take us longer than normal to reply. Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6084. This telephone line will not be operational during normal office hours.
Thank you for your patience and understanding during this challenging time.
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
The New Home Customer Care Team is available via phone and email.
As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.
We aim to respond to every online form within 3 working days.
Our teams are on hand when you need us, especially in the event of an emergency.
We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.
Please note that all images are for illustrative purposes only. Images includes optional upgrades at additional cost. Please see our Image Disclaimer for further details.
Own a David Wilson home, visit our dedicated support and contact pages.
David Wilson Homes is a trading name of BDW TRADING LIMITED (Company Number 03018173) a company registered in England whose registered office is at Barratt House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UF, VAT number GB633481836. Prices correct at time of publishing. Calls to 0844 numbers cost 7 pence per minute plus your phone company’s access charge. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.