During the COVID-19 pandemic, we are continually reviewing our processes to make sure that we are taking the correct steps to protect your health & safety. To find out more about our approach to supporting customers in respect of the latest Government guidance then please click here:
Approach in England
Approach in Wales
Approach in Scotland
Completing remedial works
Where we are able to complete remedial works in customer’s homes, we have put in place comprehensive guidance for our Customer Care Technicians, Site Management Teams and Subcontractors. The following short video helps explain these guidelines and the steps we are taking to keep our customers and our teams safe.
How to Contact Us
As our Customer Care teams are working from home, our phone lines remain closed. To log a new issue, please use the online contact form. This can be found on the Contact Support tab to the right. Please then click on the grey box titled ‘Issue not listed’. We will endeavour to respond to you within five working days.
If your contact relates to an issue requiring emergency assistance (eg total loss of heating or hot water), please clearly explain this within the ‘Tell us More’ section.
Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 601 6085. This telephone line will not be operational during normal office hours.
Home owner guides
Our home owner guides provide advice on how to solve common issues and get the most out of your new home.
Most popular home owner guides
