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Your contact options

Answers to the most common issues can be found in our home owner guides, Have your tried searching for your issue?

We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.

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Please tell us as much as you can and we'll get right back to you.

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    We'll only ever contact you in ways you've agreed to, keep your data safe, and will never sell it on to a 3rd party.

    To find out more about what we do - and don't do - with your data, read our privacy policy.

    Thank you for your query

    Thank you for your email, this is an automated response to let you know your message has been received successfully.

    Our Customer Care teams aim to respond to you within 3 working days.

    Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6085. This line will not be operational during normal office hours.

    Emergency

    Our teams are on hand when you need us, especially in the event of an emergency
    We hope you won't ever have to, but if you would like to make a formal complaint, please use the email link above and select 'Formal complaint' from the list of options on the form. You can also find out more about our formal complaints process.

    Damaged items

    We appreciate you may be contacting us to report damaged items. Damaged items are those which have some imperfection which would reasonably be considered to be worthy of repair or replacement, but that is not material to the function of the item itself. Any damaged item in your new home must be reported to us, in writing, within seven calendar days of legal completion. We will not take responsibility for damaged items which have not been reported to us within this timeframe. For the avoidance of doubt, damage caused by reasonable wear and tear and/or improper use or maintenance is the responsibility of the homeowner.