Tap care and maintenance
- We all want fresh water at our fingertips, and with a little TLC your taps should last for years. When using traditional-style taps that turn clockwise to stop the water, it’s important not to overtighten. Otherwise you can damage the rubber sealing washer inside.
- Clean your taps regularly with soapy water and a soft cloth to prevent limescale and stains building up that will need more aggressive cleaning, possibly affecting your warranty.
- Dripping taps will often need a professional, because of the range of specialist parts and mechanisms. If you’re still within your warranty period please get in touch using the contact box on this page. If you are outside your warranty period then you’ll need to call a plumber.
- To help avoid frozen pipes, we recommend you isolate any external taps during the winter months.
Your sinks get through a lot of work, so it pays to treat them with care.
- As with taps, clean sinks regularly with soapy water and a soft cloth to prevent limescale and other stains to build up that might need more aggressive cleaning. Staining caused by harsh or abrasive chemicals will invalidate your sink’s warranty
- If your sink is stained, fill it with a dilute mix of bio washing powder and water (about a 1 to 10 ratio) and leave to soak overnight. In the morning rinse well with clean water and wipe with a soft cloth.
- For further information please refer to our manufacturer, Franke.
- After each use, rinse with clean water and dry with a cloth or towel.
- As with sinks, avoid anything sharp or abrasive coming into contact with the surface of your bath.
- All baths fitted after April 2010 have a thermostat that limits your bath water temperature to a maximum of 48C. This is a legal requirement and cannot be altered or amended by the homebuilder.
For information about seals and screens, you may like to read our guide to water leaks.
Our teams are on hand when you need us, especially in the event of an emergency.
Get in touch
The New Home Customer Care Team is available via phone and email.