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Your extractor fans

Your home may be fitted with several extractor fans to deal with steam and cooking smells in the kitchen, and humid air in bathrooms and utility rooms.

Bathroom extractor fans

It is important to use bathroom extractor fans whenever you take a bath or shower in order to avoid future problems from damp and mould. We cannot accept responsibility for any damage caused by damp where extractor fans have not been used properly.

In bathrooms without a window, you will find that the fan continues to run even after being turned off. This is because it is fitted with a timer to ensure that steam and humid air continues to be extracted after you have left the room.

Bathroom extractor fan

If your extractor fan isn’t working:

  • Check the isolator switch is on. This switch will normally be on the outside of the bathroom above the  doorframe.
  • Make sure the bathroom light is working, as this will often be linked to the activation of the fan.
  • If the fan still isn’t working, contact your New Home Customer Care team.

Utitlity room fan

The fan in your utility room works in a very similar way to your bathroom fan. It’s designed to keep the room fresh and help prevent it from becoming too humid. For any issues with this appliance, refer to the bathroom extractor fan guide above.

Kitchen cooker hoods

The hood above your hob is designed to catch grease and food particles, helping to keep the air in your kitchen clean and free from smells. It may simply be a filter, or it may extract air through the outside wall of your home. You might have one or two filters – either way, they will require a small amount of maintenance.

Kitchen cooker hood

  • If your cooker hood vents air outside then the only part needing regular maintenance is the grill that sits across the face of the hood – a fine mesh through which all the air is sucked and which captures oil and small particles of food.
  • These usually simply unclip and drop down for cleaning. Wash gently with hot, soapy water to remove grease and oil deposits, and replace once completely dry. Please refer to the manufacturer’s instructions if you require further guidance.
  • If your cooker hood vents back into the room, there will also be a charcoal filter that removes strong odours and smoke from the extracted air.
  • This will need to be replaced periodically and in accordance with the manufacturer’s instructions. You should find a manual for your cooker hood in your completion pack.
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The New Home Customer Care Team is available via phone and email.

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