Do I own the solar panels on my roof?
Yes if you own a house, no if you are in an apartment block, in which case they belong to the freeholder but will be maintained by the management company.
What is the Smart Export Guarantee?
The Smart Energy Guarantee (SEG) is a government-backed scheme, created to replace the Feed-in Tariff. The purpose of the guarantee is to pay those with a Solar PV installation, for low-carbon electricity, which they export back to the National Grid, providing certain criteria are met. All electricity suppliers with more than 150,000 customers must offer an SEG tariff, but the rates will vary between companies.
Am I entitled to Smart Export Guarantee?
We cannot guarantee that you will be entitled to the Smart Energy Guarantee, due to limiting factors, such as the size of PV array, home electricity use and export limitations imposed by District Network Operators. Please contact your energy provider for further information and how to apply as procedures change dependant on the supplier.
What documents do I need to be able to apply for the Smart Export Guarantee?
Homeowners applying for the Smart Export Guarantee will require a copy of their MCS Certificate and proof of ownership of their property. This is to demonstrate their entitlement to the SEG payment.
Should I have installation certificates for my solar panels?
Yes, we provide a MCS certificate. MCS (Microgeneration Certification Scheme) is a nationally recognised quality assurance scheme, supported by the Department for Business, Energy and Industrial Strategy.
Am I able to fit solar panels to my roof?
- In addition to any planning permissions and other legal requirements, we’ll also need to give approval for the change.
- Full details of the proposed change should be issued to our local divisional office, which will advise you further. A consent fee will be applicable to each application.
- We strongly recommend that your chosen installer is MCS accredited. Their installers are obliged to check the structural integrity and suitability of your roof to withstand the loading from roof mounted panels.
- Furthermore, you will only be able to register for a feed-in tariff payment if you have a MCS certificate.
Do I need to maintain and service my solar panels?
Yes, to make sure your solar panels continue to work efficiently and to retain your warranty, you must have an annual service in accordance with the manufacturer’s recommendations.
Emergency
Our teams are on hand when you need us, especially in the event of an emergency.
Get in touch
The New Home Customer Care Team is available via phone and email.