Manufacturer guides
Have a look at the guides below for the manufacturers' advice on maintaining your flooring.
My carpet is rippling, what should I do?
Your carpet may need re-stretching. Contact New Home Customer Care if this is a carpet fitted as part of your purchase package. If not, we recommend you contact your flooring supplier.
There are gaps between my carpet and the skirting, what should I do?
This is normally down to shrinkage of the property, which is a natural occurrence. It is not considered a building defect, however please contact New Home Customer Care if it is excessive.
My vinyl flooring is lifting, what should I do?
Contact New Home Customer Care if the vinyl fitted in your home was part of your purchase. If not, we recommend you contact your flooring supplier.
I have a cracked floor tile, what should I do?
We recommend that you inspect your flooring carefully after you take legal possession of your new home. We would expect any damage to be reported to us within 7 days of legal completion, if reported after then it will unfortunately not covered by your warranty.