Our energy-efficient, brand-new homes could save you up to £2,200 per year on your energy bills^, visit here to discover more.

Your contact options

Answers to the most common issues can be found in our home owner guides. Have you tried searching for your issue?

We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.

Recommended article

Toilet bolts

All you ever wanted to know about toilets

Getting to know all about your loo, how it works, how to look after it and how to deal with minor issue.
Read more

Get in touch

Please tell us as much as you can and we'll get right back to you.

File upload

    {{address.Line1}}
    {{address.Line2}}

    {{address.Line3}}

    {{address.City}}

    {{address.Province}}

    {{address.PostalCode}}

    {{address.CountryName}}

    Select Division

    We'll only ever contact you in ways you've agreed to, keep your data safe, and will never sell it on to a 3rd party.

    To find out more about what we do - and don't do - with your data, read our privacy policy.

    Thank you for your query

    Thank you for your email, this is an automated response to let you know your message has been received successfully.

    Our Customer Care teams aim to respond to you within 3 working days.

    Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6085. This line will not be operational during normal office hours.