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We are open for appointments. See how our teams are keeping you moving safely in England, Scotland and Wales.

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    Our Customer Care teams aim to respond to you within 4 working days.

    Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6085. This line will not be operational during normal office hours.

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    Our teams are on hand when you need us, especially in the event of an emergency.