Every year since 2010 we’ve been awarded the highest five star rating for customer satisfaction from the Home Builders Federation*. This means that over 90% of our homeowners would recommend us to a friend*.

The HBF Star Rating Scheme is open to HBF members who typically build more than 300 homes each year. It is a voluntary scheme so only those builders who opt to participate will be star rated.

And with the Customer Service Charter, you can be assured that Barratt cares as much about giving you great customer service, as we do about delivering superior build quality.

Peace of mind

A David Wilson home comes with a NHBC Buildmark Warranty which gives you a 10 year structural warranty and a 2 year fixtures and fittings warranty as standard. As a 5 Star Housebuilder, we’re* proud to be able to guarantee your peace of mind. 

External

• Ironmongery
• Internal/External drainage systems
• Boundary brick walls
• Driveway
• Windows
• Renewable energy insulation (if fitted)

Bedrooms

• Wardrobes

General

• Central heating system and any fires
• Hot and cold plumbing system
• Electrical system
• Internal and external doors

Bathrooms

• Sanitary ware
• Taps
• Shower doors

Kitchen

• Your kitchen
• Appliances

Exclusions from your cover

• Wear and tear
• Neglect and failure to maintain
• Your own alterations
• Wilful damage

David Wilson's Expressions service lets you customise your new home before you move in. We'll work with you at various stages of the build to ensure you have the fixtures, fittings, design features and finishes to suit your needs.

So whether you want to enjoy an open-plan kitchen with new, energy efficient appliances, or a sparkling bathroom with floor to ceiling tiles, our Expressions service lets you personalise your home to your own taste.

We take enormous pride in our customer service and can help you with the whole moving process, from sourcing estate agents to finding an financial adviser. Our dedicated team of experts will explain the great range of moving schemes we have available to help first time buyers and current homeowners buy a new home. You could also get more competitive rates on a new home to make your money work better and help you move faster.

David Wilson has more quality homes in great locations than ever before. And our quality extends beyond just our homes, with attention paid to building wonderful street scenes and attractive landscaping.

We look for greenfield, brownfield, rural and urban sites when seeking land for our homes. Our experience and specialist skills mean we can often make land work where others can’t, and have developed iconic locations including the site of the old Terry's Chocolate Factory in York, and Newbury Racecourse.

Buying new with us is great. Discover even more reasons to buy a new build out about here. If you want to find out more about our excellent service, please read more about our customer service charter.

We understand that building homes and new communities can have a big impact on the environment, so we aim to minimise waste and reduce energy (through the Green Team initiative) and ensure we meet the Code for Sustainable Homes Level 4 Energy Performance. 

We also believe that a sustainable business needs to focus upon the social, environmental and economic impact of its actions on its stakeholders. We have a sustainability policy that seeks to integrate sustainable business practice into everything we do.

*We are the only major national housebuilder to be awarded this key industry award 12 years in a row. “We” refers to the Barratt Developments PLC group brands including Barratt London, Barratt Homes and David Wilson Homes. Based on HBF star rating scheme from 2010 to 2021 derived from the NHBC national new homes survey at eight weeks (https://www.hbf.co.uk/policy/policy-and-wider-work-program/customer-satisfaction-survey/latest-results/), over 90% of Barratt Developments PLC group customer would recommend our brands to a friend. Barratt Development brands include Barratt London, Barratt Homes and David Wilson Homes.