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9 years of unrivalled customer satisfaction

We've been awarded a 5-star rating in the Home Builder's Federation
customer satisfaction survey, for the 9th year running. That's more than any other national housebuilder*

Delivering 5-star satisfaction year after year

We're proud to have been awarded a 5-star rating from the Home Builder's Federation again this year. We believe our relentless commitment to quality is the only way to build homes that guarantee our customers complete peace of mind. And they agree. That's why over 90% of them would recommend us to a friend**.


The house is the perfect package.

STUART HENDERSON (DAVID WILSON HOMES HOMEOWNER)

 

How the survey works


Plot 18, Montgomery Place, Oswestry, Barratt Developments

The HBF customer satisfaction survey is an Independent survey that our customers take part in once their purchase has completed. The results are based on a single question:"would you recommend your builder to a friend?" The star ratings are applied as follows:

  • 5-star = 90% or over recommended
  • 4-star = 80 - 89.9% recommended
  • 3-star = 70 - 80% recommended
  • 2-star = 60 - 70% recommended
  • 1-star = 50 - 60% recommended

We're more highly recommended than any other major national housebuilder. So you can trust us with your move.

We've won more Pride in the Job Awards than any other national housebuilder for 13 years in a row

Since 2007 we have won a total of 734 Pride in the Job Awards, that's more than any other national housebuilder.

This year  we have won an incredible 74 Awards, more than any other national housebuilder for the 13th year in a row.

NHBC Pride in the Job is the home-building industry’s most prestigious awards programme, dedicated to recognising Site Managers who achieve the highest standards in quality home-building. A Pride in the Job award is the highest industry accolade a site manager can receive.

Each year as part of the awards, the NHBC join with leading experts in the home-building industry to rigorously judge over 16,000 Site Managers across the nation. Winning a Pride in the Job award requires consistently high scoring across a variety of categories, including:

  • Quality of workmanship at every stage of the build process, including foundations, roofs, surface finishes and external works
  • Leadership skills, which are reflected by a high level of morale and motivation on site
  • Technical expertise and their ability to resolve issues on site
  • A certain ‘X’ factor that sets them apart from their peers

Supreme Award Winner in the Large Builder category

We are delighted that Henry Patecki, Site Manager for our Forest Chase development in Leicester, was awarded the ultimate accolade of Supreme Winner in the Large Builder category. 

One Supreme Winner is chosen from the regional winners of each of the five builder categories, and this prestigious award recognises the highest level of quality. The title of Supreme Winner is awarded to just five site managers nationwide. 

The Supreme Awards celebrate the exceptional contribution Site Managers make in creating homes of outstanding quality.

Our team quality-checks each home before your big move

We have multiple teams checking every new David Wilson home at each stage of the build process. By the time you receive your keys you can rest assured that everything is exactly how it should be and completed to the highest standards.

We’ll provide a home tour demonstration and we’ll also follow up with you regularly once you move in just to make sure you’re happy and settled in your new home.

Find a development near you using the search bar below and visit us to discover how we could help you find the ideal new home.

*'We', 'our', 'us' refers to the Barratt Developments PLC Group brands.

**Based upon customer survey satisfaction results published by the HBF in the 2016/17 survey year where 8,783 Barratt Developments PLC group customer responses were considered. 

***Based on HBF star rating scheme from 2009 to 2018 derived from the NHBC national new homes survey (at eight weeks) over 90% of Barratt Developments PLC group customers would recommend our brands to a friend.



 
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