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Your two-year warranty – what is covered

From the moment you have legally completed – or, in Scotland, moved in – your new home comes with a comprehensive two-year warranty that covers most of your fixtures and fittings and much more.

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It provides cover for issues that are outside of NHBC building tolerances.

Here is a guide to what is covered by your warranty and what circumstances might affect that cover. Check out our guide for more on your responsibilities for maintaining your warranty.

Items covered by your warranty

1.     Central heating    – your boiler, cylinder and central heating are covered  

 Not covered when:

  • not serviced every 12 months by a Gas Safe registered engineer
  • damage is caused by a lack of care and maintenance

 

 2.      Immersion heater  – your immersion heater is fully covered  

  Not covered when:

  • not subjected to an annual service (as part of the annual service on your cylinder) 

 

3.      Electric Fire – if fitted

Not covered when:

  • damage is caused by a lack of care and maintenance  

 

4.      Gas Fire – this may not be fitted, or available as an optional extra

Not covered when:

  • not serviced annually by a Gas Safe registered engineer  

 

5.      Drainage – any part of the drainage system serving your home and for which you are responsible is covered

Not covered when:

  • your drainage suffers blockages not caused by a defect in the system   

 

6.      Plumbing – your plumbing and pipes are covered

Not covered when:

  • issues are the result of poor maintenance 
  • blockages are caused by inappropriate items being placed down plugholes or toilets.
  • damage is caused by your own alterations

 

7.      Seals – seals such as mastic are covered

Not covered when:

  • damage is caused by a lack of maintenance

 

8.      Electrical – your fixed electrics, such as wiring, sockets and switches are covered

Not covered when:

  • defects aren’t reported within 72 hours of legal completion. Bulbs and fuses are not covered 

 

9.      Smoke alarms – fully covered

Not covered when:

  • there’s been a failure to carry out proper maintenance and servicing.  
  • the issue relates to batteries

 

10.  Air conditioning – covered

Not covered when:

  • there’s been a failure to carry out proper maintenance and servicing 

 

11. Kitchen units and appliances – your oven, hob, hood, waste disposal (when supplied by us), water-softening devices and white goods are covered 

Not covered when:

  • defects are not reported within 72 of your legal completion (or, in Scotland, moving in)

 

 12.  Bathroom – your toilet, sinks, taps, shower heads and shower door are covered

Not covered when:

  • they are not subject to proper maintenance

 

13.  Wardrobes and other furniture 

Not covered when:

  • any damage or defects to furniture are not reported within 72 hours of legal completion (or, in Scotland, moving in)
  • anything that would be considered wear or tear or damage due to lack of care

 

14.  Decoration and tiling

Not covered when:

  • Damage isn’t reported within 72 hours of legal completion or, in Scotland, moving in)

 

15.  Doors and windows – internal and external doors and windows are covered

Not covered when:

  • you fail to report damage to glass or doors in your home within 72 hours of legal completion (or, in Scotland, moving in)

 

16.  Driveways and pathways – the hard outside surfaces that are part of your home are covered

Not covered when:

  • your driveway and other paved areas are damaged by lack of maintenance or by weather damage
  • Tarmac drives are scuffed by wheel turns on a stationary vehicle 

 

17.  Insulation – covered

Not covered when: 

  • the insulation has been removed or changed during your own home alterations

 

18. Guttering – leaking gutters are covered

Not covered when:

  • gutters leak because of a lack of care and maintenance
  • it is a result of storm damage or seasonal changes

 

19. Landscaping – any landscaping we’ve installed is covered 

Not covered when:

  • damage is caused by lack of maintenance 
  • damage is caused by the weather or seasonal changes
  • there are issues with standing water more than three metres from your home

 

20. Garages, outbuildings and walls – any external structures we built before you purchasedyour home are covered

Not covered when:

  • damage is caused by lack of maintenance or the weather
  • water has made its way through structures with a single layer of brick or masonry. This includes any damage to items storied inside the garage

 

21.  Solar panels

Not covered when:

  • there has not been an annual service 
  • damage is caused by a lack of maintenance
  • damage is a result of weather conditions or seasonal changes

 

22.  Ironmongery – doorknobs, handles etc are covered

                    Not covered when:

  • damage is caused by poor maintenance, wilful damage or wear and tear

 


23.  Outside taps

Not covered when:

  • damage is caused by poor maintenance
  • damage is caused by weather conditions or seasonal changes.


 

What’s not covered under your warranty?

  • Gates, fences, curtains, blinds and soft furnishings.
  • Anything damaged or defective because of wear and tear, poor maintenance or neglect.
  • Normal shrinkage.
  • Any alterations to your property after you bought it.
  • opeAny damage not reported to us within 72 hours of legal completion (or, in Scotland, moving in).
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