Complaint Form

We put the same high standards of care and attention into looking after our customers as we do into building our homes, but we do understand that sometimes things don't always go to plan. Therefore we take complaints very seriously; if you aren't happy with any aspect of our service we want you to let us know. Then we can have the opportunity to resolve the issue for you and, most importantly, learn from it.

We will acknowledge all complaints within three working days and we'll get back to you within 15 working days with a full reply, or to advise you of the steps we are taking and to give you a date by which we will be able to reply fully.

Click to read the full Complaints Procedure.

Contact Details

Enter a valid email address so that we can send you a confirmation email.

(if known) Eg Mulberry Gardens

If you are living outside of the UK please select the country you are living in, and ensure that your country code is included in the phone number field so we can contact you.

Providing a contact telephone number will help us to respond to your complaint more quickly

Providing a contact telephone number will help us to respond to your complaint more quickly

How would you prefer us to contact you?

What is the best time of day to contact you?

Please use this box to provide us with details of any complaint you may have, including details of how long the matter has been going on and to whom you have spoken previously.

Is this the first time you have complained about this matter?